ccissue.com

You noticed this address on an email. Here is what it is.

An address ending in ccissue.com, such as [email protected], is a filing address. When a company copies it on an email, that email is saved as a note in the company's own issue tracker, next to its other records of the same matter. It is a way of making sure a conversation does not get lost in someone's inbox.

Who runs it

The service behind these addresses is built and operated by Grandjean & Braverman, Inc., a software company that has been in business for over 30 years. Each company that uses it has its own name in the address, the part just before ccissue.com, and its messages are filed only in its own tracker.

Why it is on your email

Someone at the company you are corresponding with added it. They use it so that what you discuss with them is kept with the rest of their notes on your matter. You did not sign up for anything, and nothing is expected of you.

What happens to a message

A message sent to one of these addresses, including any attachments, is filed into that company's issue tracker, the kind of software that goes by names like Jira, Asana, Trello, Linear, or GitHub. That is the whole process. The message is not sold, is not used for advertising, and is not used for anything other than filing.

What does not happen

• You do not have an account, and you do not need one.
• You have not been added to a mailing list. Addresses here do not send newsletters or marketing. At most, one may send a brief automatic note confirming that a message was filed.
• There is nothing you need to do. Reply as you normally would.

Why bother?

If you have dealt with issue-tracking software before, you have probably met it as a ticket number stapled to the subject line, a warning to type your reply above a marked line, a notice from an address that cannot receive one, or a login to a site where you have no account. The conversation stops being a conversation and becomes a chore.

None of that applies here. You are writing to a person, and your reply reaches that person. Nothing is added to your subject line, nothing is inserted into the body, and there is no site to visit. Even the brief automatic note, where one is sent, can simply be replied to.

That is possible because the matching does not need your help. Every email already carries a hidden identifier that mail programs use to keep a conversation together, and that is what links a message to the right record, with the subject line as a fallback and the accumulated Re: and Fwd: ignored. A reply joins the record that already exists instead of starting a second one, even if someone changed the subject partway through.

The tracker sits on their side of the conversation, not yours. All it changes for you is that the details stay with the matter they belong to, instead of being lost in an inbox.

Questions

If the address appeared on a message you were not expecting, the simplest thing is to ask the person who wrote to you; it is their company's system. For questions about the service itself, contact Grandjean & Braverman through grandjean.net.